Legal

Terms of Service

Last Updated: January 1, 2026

1. Acceptance of Terms

By accessing and using the Wild Call Tanzania Safaris website (wildcalltanzania.com) and our services, you agree to be bound by these Terms of Service and Booking Conditions. If you do not agree with any part of these terms, please do not use our website or services. These terms constitute a legally binding agreement between you and Wild Call Tanzania Safaris Ltd.

2. Booking & Reservation

All bookings are subject to the following conditions:

  • A booking is confirmed only upon receipt of the required deposit and written confirmation from Wild Call Tanzania Safaris
  • The lead traveler must be at least 18 years of age and is responsible for ensuring all party members are aware of and agree to these terms
  • You are responsible for providing accurate personal information, including passport details, dietary requirements, and medical conditions relevant to the trip
  • Special requests (e.g., room preferences, dietary needs, mobility assistance) will be communicated to our partners but cannot be guaranteed
  • We reserve the right to decline or cancel a booking at our discretion, in which case a full refund will be provided

3. Payment Terms

Payment conditions are as follows:

  • A non-refundable deposit of 30% of the total safari cost is required to confirm your booking
  • The remaining 70% balance is due no later than 60 days before the safari start date
  • For bookings made within 60 days of departure, full payment is required at the time of booking
  • Payments can be made via bank transfer (wire transfer), credit card, or other approved methods
  • All prices are quoted in US Dollars (USD) unless otherwise stated
  • Prices are subject to change due to park fee increases, tax changes, or currency fluctuations until a deposit is received and the booking is confirmed
  • Any bank charges or transfer fees are the responsibility of the traveler

4. Cancellation Policy

Cancellations must be submitted in writing via email. The following cancellation charges apply based on the date we receive your written notice:

More than 90 days before departureFull refund minus $100 admin fee
60 – 90 days before departure50% charge (50% refund)
30 – 59 days before departure75% charge (25% refund)
Less than 30 days before departure100% charge (no refund)
No-show100% charge (no refund)

We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen cancellations. Cancellation charges reflect costs already incurred with our accommodation and service partners.

5. Travel Insurance

All travelers are required to have comprehensive travel insurance that covers medical emergencies, emergency evacuation (including air evacuation), trip cancellation, trip interruption, and personal belongings. For Kilimanjaro climbers, your policy must explicitly cover high-altitude trekking up to 6,000 meters. Proof of insurance may be requested before departure. Wild Call Tanzania Safaris Ltd. is not liable for any costs incurred due to inadequate or absent insurance coverage.

6. Liability

Wild Call Tanzania Safaris Ltd. acts as an agent and coordinator for various third-party service providers including lodges, camps, airlines, and ground transport operators. While we carefully vet and select our partners, we are not liable for any injury, loss, damage, accident, delay, or irregularity caused by the acts, defaults, or negligence of these third-party providers. Safari activities involve inherent risks associated with wildlife, natural environments, and remote locations. By booking with us, you acknowledge and accept these risks. Our total liability in any circumstance shall not exceed the total amount paid for your safari.

7. Force Majeure

Wild Call Tanzania Safaris Ltd. shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, epidemics or pandemics, war or threat of war, civil unrest, terrorist activity, government action or regulation, fire, adverse weather conditions, wildlife behaviour, or any other event that could not have been foreseen or avoided. In such circumstances, we will use our best efforts to provide alternative arrangements or, where the trip cannot proceed, offer a credit for future travel or a refund minus any unrecoverable costs already incurred.

8. Changes to Itinerary

We reserve the right to modify itineraries before or during the trip due to weather conditions, road conditions, park regulations, wildlife movements, accommodation availability, or other factors beyond our control. Alternative arrangements of equal or superior quality will be made whenever possible. No refund will be given for itinerary changes made for safety or operational reasons. If a significant change is required before departure that materially alters the nature of the trip, you will be offered the option of accepting the revised itinerary, transferring to an alternative trip, or receiving a refund minus any non-recoverable costs.

9. Complaints

We are committed to providing exceptional safari experiences. If you have a complaint:

  • During your trip: Please raise any concerns immediately with your guide or our operations team so we can address them on the spot. Many issues can be resolved quickly when reported promptly.
  • After your trip: Submit a written complaint to info@wildcalltanzania.com within 30 days of your return. Include your booking reference, travel dates, and a detailed description of your concern.
  • We will acknowledge your complaint within 48 hours and provide a full response within 14 working days.
  • If the matter cannot be resolved to your satisfaction, disputes may be referred to the Tanzania Association of Tour Operators (TATO) for mediation.

10. Photography & Media

By participating in our safaris, you grant Wild Call Tanzania Safaris permission to use photographs and videos taken during your trip for marketing purposes, unless you notify us in writing prior to departure that you do not wish to be photographed.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Republic of Tanzania. Any disputes arising from these terms that cannot be resolved through mediation shall be subject to the exclusive jurisdiction of the courts of Tanzania, seated in Arusha.

12. Contact Us

If you have questions about these Terms of Service, please contact us: