Legal

Privacy Policy

Last Updated: January 1, 2026

1. Introduction

Wild Call Tanzania Safaris Ltd. ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wildcalltanzania.com or use our services.

2. Information Collection

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, country of residence, and other contact details you provide through our inquiry forms, booking requests, or direct communication.
  • Travel Preferences: Preferred travel dates, group size, budget range, safari interests, dietary requirements, and special needs or requests.
  • Technical Data: IP address, browser type, device information, operating system, pages visited, time spent on pages, and referral sources collected automatically when you browse our website.
  • Communication Data: Records of correspondence when you contact us via email, phone, WhatsApp, or our contact form, including the content of messages and any attachments.
  • Payment Information: When processing bookings, payment details are handled by secure third-party payment processors. We do not store full credit card numbers on our servers.

3. Use of Information

We use the information we collect to:

  • Respond to your inquiries and provide safari planning services
  • Process bookings and coordinate with accommodation, transport, and activity providers
  • Customize and improve your experience on our website
  • Send you relevant travel information, trip updates, and post-safari follow-ups
  • Send newsletters and promotional offers (only with your explicit consent)
  • Analyse website usage patterns to improve our content and services
  • Comply with legal obligations and protect our legitimate business interests

4. Cookies

Our website uses cookies to enhance your browsing experience. The types of cookies we use include:

  • Essential Cookies: Required for the website to function properly, including session management and security features. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie settings through your browser preferences or via our cookie consent banner. Disabling certain cookies may affect website functionality.

5. Third-Party Services

We do not sell, trade, or rent your personal information. We may share your information with trusted third parties solely for the purpose of delivering our services:

  • Accommodation Partners: Lodges, camps, and hotels included in your itinerary receive your name, travel dates, dietary requirements, and special requests.
  • Transport Providers: Airlines, charter operators, and ground transport companies receive necessary booking details.
  • Payment Processors: Secure third-party payment gateways handle financial transactions on our behalf.
  • Analytics Providers: Google Analytics and similar services receive anonymized website usage data.

All partners are contractually required to maintain the confidentiality of your information and may only use it for the specific purpose of providing the agreed services.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption for data in transit, access controls for stored data, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Inquiry data is typically retained for up to 3 years after your last interaction with us. Booking records are retained for 7 years for accounting and legal compliance purposes.

8. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Opt Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly
  • Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
  • Data Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your data is handled, please contact us: